HELP & SUPPORT
Welcome to Signmaster's Help & Support Page
At Signmaster, we are here to help and support you as best as we can. We can do this in numerous different ways, whether it is by supplying you all the inks, media and printers you need to become the best print company you can be or whether it is helping with software, or technical guidance. There really isn’t an end to the things we are prepared to do to keep you up and running, developing and growing.
The Best Way To Access Support
Self Help
There are a number of different ways that you can access information without any direct contact with our team. We always love to hear from you, but understand that time can be a barrier and prevent this from being an easy option. So here are some ways that you can seek support.
Signmaster's support hub is a support library for you to search and browse regardless of the time. It's available 24hrs, 7 days a week, 365 days a year. Simply click on here to take a look
Here you will find videos which may help you. There are some product videos and 'how to' videos which are always available. Click here to find out more
On most of our website pages, you will find our AI Customer Agent - Jack. This is a sophisticated AI Chat Bot that can help answer any questions you may have. We are continuously feeding our AI agent with relevant information to help support you in anyway. This is particularly helpful during non business hours when you can not reach a member of our team
Jack - the AI customer agent, is great for answering questions about products and services. But he is not here is replace us humans. He is here to help, answer questions and be instant. He will not be able to book any training or demos and he will not be able to provide the latest prices on printers. If this is something your require, then simply asked to be transferred to an agent. If no one is available then leave your email address and a member of our team will get back to you.
If you can't get the answer you need, it will refer you to a member of the team, who will reply to your question instantly or allow you to leave your contact deals and they will reply as soon as they can.
Contacting Our Team
There are a few ways that you can do this.
For Non Urgent Support
Raise a Support Ticket
For non urgent support, you can fill out a short form, once submitted it will automatically raise a ticket on our help desk and a member of our team will respond to you as soon as possible. To raise a ticket, click of the relevant department below and submit the form
Hardware Sales Support
Supplies- Inks & Media Support
Accounts Support
Technical Support
Email
If you don't want to fill out a form, no problem. You can also send an email to our team. you can select an email address from the relevant address below
Phone
Calling us is always an option regardless as to whether your issues is urgent or non urgent, our team is always here to support you. You can call 01948 662 669 to speak to a member of our team.
Urgent Support
If you are in need of urgent support, please can the office to speak to a member of our team. Our office number is 01949 662 669, you will then be given numerous options, please select the relevant department for the support you need.
Come and Visit Us
Depending on where you are within the UK, you can always come and visit us directly at the following address:
Signmaster Systems Ltd
Unit 3
Waymills Industrial Estate
Whitchurch
Shropshire
SY13 1TT
Please don’t hesitate to contact us, however big or small your enquiry or issue, we want to help.
For the latest copy of our terms and conditions, please click here
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