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ROLAND EXTENDED WARRANTY

Whatever your business, RolandCare have a warranty to suit your needs. With our comprehensive support packages, you can rest easy knowing your equipment and your business are protected. Our extended warranty packages preserve your investment over time and allow you to keep your product at its optimal level of productivity and efficiency. Any maintenance and repair work will be performed by Roland Certified engineers using 100% genuine Roland parts. If you would like to enquire about Roland Care Extended Warranty Cover for your machine, call us on 01948 662669 or click enquire below. All RolandCare Extended Warranties on Print and Print & Cut devices also include the following:

BRONZE
Guaranteed 4 Hour Response Time
  • 4 hour response time from Roland DG when raised with Roland DG technical support
  • 4 working days wait for on-site engineer visit from Roland DG, if required*
  • 1 Service visit per year at month 9
  • Also includes
    All parts, labour and transport costs in the UK mainland. All telephone and web support
  • FREE accidential head cover
Enquire >
SILVER
Guaranteed 3 Hour Response Time
  • 3 hour response time from Roland DG when raised with Roland DG technical support
  • 2 working days wait for on-site engineer visit from Roland DG, if required*
  • 1 Service visit per year at month 9
  • Also includes
    All parts, labour and transport costs in the UK mainland. All telephone and web support
  • FREE accidential head cover
Enquire >
GOLD
Guaranteed 1 Hour Response Time
  • 1 hour response time from Roland DG when raised with Roland DG technical support
  • 1 working days wait for on-site engineer visit from Roland DG, if required*
  • 2 Service visit per year at month 5 and 10
  • Also includes
    All parts, labour and transport costs in the UK mainland. All telephone and web support
  • FREE accidential head cover
Enquire >
PARTS COVER
  • All mechanical and electronic components
  • Chassis, covers and fittings
  • Printing heads and ink train (provided that Roland approved inks are used and the machine is maintained as per the user manual and Roland guidelines)
  • Roland external drying units
  • Roland take-up systems
SOFTWARE COVER
  • Roland supplied RIP software
  • Roland supplied ancillary software, including printer/cutter drivers, cutting software and colour profiles
OTHER COVER
  • Telephone, email and web support for software, hardware and Roland consumables
  • Engineer support for hardware
  • Free system upgrades – physical, system and software when available
Print and Print & Cut devices do not cover the following
  • Consumable items such as waste bottles, cutting blades, blade holders, cutter protection strips and media
  • Accidentally or maliciously caused physical damage
  • Damage to the system caused by inappropriate use. For printers this includes damage to printing heads or ink supply systems caused by inappropriate ink use
  • Support for non-Roland supplied products
  • Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues
  • Damage to equipment caused in transit, if method of transit has not been agreed by Roland DG or an approved logistics company

* Response time starts when a Roland Technical Support Adviser qualifies an engineer is needed.

** Where available

All warranty products are provided and fulfilled by the manufacturer and not honoured by Signmaster Systems. Standard support is still available to all Signmaster customers via www.signmaster.co.uk/technical

 

 

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